FAQ - Frequently Asked Questions

Delivery time varies depending on your location and product availability.

Vinyl records that we stock are normally sent out the next weekday, after which it takes approx. 2 days within Sweden, 3-4 days within Europe and 4-7 days worldwide.

Other orderable vinyl records, that our supplier stock, normally take an additional approx. 7 days extra.

In addition to this, we offer Click & Collect, for those who can't bear to wait for the delivery.

We strive to deliver your products as quickly as possible.

We use safe and robust packaging specially adapted to protect your vinyl records during transport. In addition, we place the records outside of the sleeve to minimize the risk the LP records tearing up the edges of the sleeve. Djungel & Jazz is the first Swedish vinyl store to use these unique mailers and so far we have not had any records break during transport.

Yes, you will receive a tracking number when your order is distributed. You can use this tracking number to follow your order online and get updated information about its delivery status.

Yes, we offer international shipping to many countries, from Japan to the USA. At checkout, you can choose your delivery destination and there you will receive an answer as to whether we deliver to your country.

Contact us by email, phone or via the form on our Contact page with information about the items you want to return. We will then send you a shipping label by email that you can use. You as the buyer are responsible for the shipping costs, which we deduct when the refund is made.

It is also important to remember that vinyl records are fragile and you are responsible for the record's condition until we receive it. A tip is therefore to reuse our cardboard mailers, which is specially developed with shock absorption.

According to the Distance Contracts Act, customers are entitled to a 14 day right to withdrawal. Djungel & Jazz has chosen to also offer a 14-day right to withdrawal for our second hand records as well.

When buying new LPs, you are entitled to 14 days right to withdrawal, without giving any reason. Should a new record be faulty upon delivery, you may send a claim about the product. Then get in touch with us at hello@djungelochjazz.se or by calling us at +46 (0)8 373 999.

When buying used second hand LPs, there can always be small defects on both the media and the sleeve. Djungel & Jazz does not sell records with a grading lower than G+. We listen to all ocular deviations, and wash all vinyl records in ultrasound for ten minutes. We strive to be transparent when we discover defects and normally write these in the comments on the product page. Furthermore, we are very conservative in grading condition.

If, against all odds, we have missed a defect, we offer a Grading Guarantee, where you as a customer can send the vinyl record back and we cover the shipping costs. Get in touch with us about how you go about it.

Contact Djungel & Jazz as soon as possible. We will work with you to resolve the issue and, if necessary, organize a return and refund.

We offer free shipping on purchases over SEK 1000 in Sweden and SEK 2000 within EU. For order values below those limits, the shipping costs is SEK 49 for a normal-sized order in Sweden. For larger and heavier orders, the shipping price is SEK 99 in Sweden. For European and global orders the shipping cost spans from SEK 99 to SEK 249.

Klarna
We offer invoice & installment payments via Klarna. The invoice is sent from Klarna to your email on the day we ship your order from our warehouse.

Card payment
We accept Visa, Mastercard, American Express, UnionPay and Maestro. We use the security solution 3D-secure for card purchases.

Digital wallets
We accept both Apple Pay and Google Pay

Paypal
We accept Paypal

Others
Some regions may also have other local payment options available. For example iDEAL, Bancontact or UnionPay

Normally we only do that for the slightly more expensive records.

Yes, we can sometimes offer discounts on larger orders. Email us the list of records you're interested in, and we'll take it from there.

Yes, you can send vinyl records as gifts to others and include a personal greeting in the order. We offer this service by contacting us or adding a message along with the order.

Absolutely! We usually offer pre-orders for upcoming releases. Stay up to date on our inventory and be among the first to get your hands on the latest vinyl records. We try to list upcoming record releases under "New Arrivals".

To place an order, visit our website and browse our items. When you find a product you want to buy, click "Add to Cart". Then go to the shopping cart and complete the order by following the instructions at checkout.

We try to process orders as quickly as possible, so if you need to change or cancel your order, please contact us as soon as possible. We will do our best to help you, but we cannot guarantee that changes or cancellations can be made if your order has already been shipped.

We take your privacy very seriously and take security measures to protect your data. Our website uses security certificates and encryption technology to ensure that your information is protected during transmission. We do not share your information with third parties without your consent. For more information, visit our Privacy Policy.

Our legal company name is Djungeljazz AB, our organization number is 559325-4054 and VAT number is SE559325405401

Yes, we sell vinyl records worldwide on Discogs. However, Discogs charges quite much, which is why we can have lower prices in our own webshop.

Yes, we buy and pay well for records in good condition. Certain genres, such as Jazz or genres we have less of at the moment, we usually pay a little extra for. Contact us and we'll tell you more, or visit Vinylsidan.se to read more about how it's done.

We are happy to buy used vinyl records from customers, we recommend that you contact us to discuss the details of a sale.

Djungel & Jazz love music. As an important part of our business model, we carefully select each vinyl record based on its quality and musical significance. We curate the records in various smaller collections so that you, as a customer, can discover new music that we think you´ll like.

Absolutely! Follow us on Instagram, Facebook, Spotify or Pinterest to be the first to hear about our latest offers and music news.

We opened our record store on Södermalm at the beginning of 2022, our online store took another 6 months to develop.

You are welcome to send us an e-mail to hello@djungelochjazz.se, call us on 08-373 999, use the contact form on our website or visit the record shop at Mosebacke in Stockholm.

Our goal with Djungel & Jazz is to offer you the best possible shopping experience, online and in our record store at Mosebacke in Stockholm. We have put great commitment into the handling of structured data behind what you see on our site, so that you as a buyer can easily find what you are looking for. The amount of information and number of filters to sort out LPs on is best in class and our webshop is considered the best and most modern in Sweden. In addition to this, we are meticulous with our supply of vinyl records, we prefer to work with quality over quantity.

We prefer to keep prices down and therefore do not photograph our records ourselves. It would simply take too much time for little gain. Instead, we have chosen to load all images from Discogs' database.

Therefore, be sure to check our comments on how we graded the media and its sleeve.

We have the same prices both online and in our record store in Stockholm. At Discogs we normally have 10% higher prices to cover their high fees.

Yes, we always have special editions and rare vinyl records available. You can explore our collection of rarities here. You can also easily recognize the rarities as we try to mark the records with a label online.

Our physical record store is located at Mosebacke in Södermalm. This area in Stockholm is considered the best for record stores and within a couple of hundred meters, you´ll find five other fine record stores. The address is Hökens gata 10, 117 30 Stockholm

No, we normally only offer vinyl records with a price below SEK 75 in our physical record store.

In our online store, we offer a larger catalog, which we do not stock in the store.

Our opening hours in the store at Södermalm are currently:

Tuesday-Friday 12:00-19:00
Saturday 12:00-17:00

You can find our current opening hours here

Absolutely, come by the record shop at Mosebacke or drop us a line or two to hello@djungelochjazz, and we'll take it from there.

No, there is no age limit for buying vinyl records from us. We welcome customers of all ages to explore our curated collection of LPs.

Obviously! You are welcome to visit our physical record store at Hökens Gata 10 in Stockholm to explore our selection in person.

We want our customers to be able to trust our reviews, which is why we put a lot of effort on grading each record.

You will find a detailed description of how we grade here

Yes, both online and in our record store in Stockholm.

Our team of experts carefully reviews and grade each second hand vinyl. We guarantee that they are in playable condition and describe any minor defects honestly and transparently.

Absolutely! You can subscribe to The Jungle Drums, our newsletter, to get regular updates on our latest additions, promotions and events.

Absolutely! We are happy to help with recommendations to build an impressive vinyl collection. Tell us your taste preferences and we'll give you some recommendations and tips.

You can contact Djungel & Jazz by e-mail, telephone or by using the contact form on our website. Visit our contact page to find contact information, company details and store opening hours.