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Shipping & returns

 

Deliveries

Djungel & Jazz ship products within Sweden and the European Union. Once shipped, the delivery time within Sweden is normally 1-2 days and 2-5 days within Europe, depending on the receiving country. We do our outmost to send your order within 24 hours and we pack and send products Monday – Thursday.

We primarily use DHL for all deliveries and depending on receiving country the goods are delivered to the closest pickup point or directly to your home. You will receive a notification by mail with a tracking number once your order has been shipped.

We deal with fragile products and always do our best to make sure they are packed accordingly to minimize the risk of damage. For heavier orders, we reserve the right to send you order in multiple packages to reduce the risk of crushing damage.

In order to guarantee the health of our plants you will need to collect your plants no later than two (2) days after you have received the notification of delivery, this applies to all delivery methods offered. If collected later than two (2) days of delivery notification is received, we won’t accept your compliant or refund. For the avoidance of doubt, this section does only apply to orders including live plants.

If plants are not collected and automatically return to us by the postal office, we will automatically cancel your order. In this case you will be charged the full fees for the deliveries and full amount of the plants.

If you live in a city where it’s expected to be minus degrees for the next week, we recommend you wait with the order until the warmer temperatures. To be on the safe side, we recommend that you include a Heat Pack in your order. Please note that the guarantee does not apply to and that we won’t accept any claims caused by cold damage.

We handle all orders from Stockholm, where our stock is held. If all your purchased items are in stock, they are usually sent from us the following business day. Some items are stocked externally by our partners and distributors, if that is the case, it usually takes couple of days extra to ship your order. If your ordered products are partial in stock, we will wait for all items to be available before shipped and the available products will be reserved for you. Please contact us via hello@djungelochjazz.se if you want to know whether an item is available or not for direct shipping. We reserve the right to cancel and return money for items that have been backordered for over three (3) weeks.

 

Shipping costs

Djungel & Jazz offers free shipping on order values above 750 SEK within Sweden and order values above 1500 SEK within EU.

The table below illustrate the estimated shipping costs per country:

Zone Domestic – 69 SEK

Zone A – 99 SEK

Zone B – 159 SEK

Sweden

 

Austria

Belgium

Czech Republic

Denmark

Finland

Germany

Luxemburg

Netherlands

Poland

Slovak Republic

Bulgaria

Croatia

France

Hungary

Ireland

Italy

Portugal

Romania

Slovenia

Spain

 

Pre-orders

For incoming Aroid cuttings and vinyl records marketed as soon to be released, we offer you to pre-order them by hitting the pre-order button that will be visible as an alternative to the Buy now or Add to bag buttons. These products will be shipped as soon as released. Please note that we can´t guarantee the release dates, sometimes our cuttings needs more time than expected to grow healthy roots and sometimes the record labels change the already announced release date. For up-to-date release dates, please see product description. If you have several items in your order and one or more are pre-orders, the items that are available will be reserved for you and sent when the whole order is complete.

 

Return policy

In accordance with the Act on Distance Contracts and Exceptions to the Right of Withdrawal you have the right to cancel you purchase within 14 days after you have received the product.

This applies for all our products, except our living plants that can quickly deteriorate. The right of withdrawal is only accepted if the product is returned in the same condition as delivered, with the seal intact and in its original packaging. Please contact us at return@djungelochjazz.se to have a return label sent to you, make sure to include your full name and order reference in the email.

Please note that a return fee of 159 SEK will be deducted from the amount refunded. Once we have received you returned goods, we will refund your money as soon as possible to the same payment methods used.

If you are ordering plants of any kind where the right of withdrawal doesn’t apply, please make sure that you want to keep it before purchasing it.

For additional information, please see the Swedish Consumer Agency or the Distance Trading Act.

 

Damaged goods and complaints

Should your product be faulty or damaged, please contact us at order@djungelochjazz.se as soon as possible and no later than 14 days, for further instructions. Make sure to include your full name, order reference number, reason for your complaint and a picture of the faulty goods if applicable for quicker handling.

In order to be able to guarantee the health of our plants you will need to collect your plants no later than two (2) days after you have received the notification of delivery, this applies to all delivery methods offered. If collected later than two (2) days of delivery notification is sent, we won’t accept your compliant or refund. If a complaint about a plant is not done within seven (7) days from the date of receiving the plant, we won´t accept your complaint or refund request. The condition of plants may deteriorate during delivery. Shipping in a dark box is always a stressful experience for any plants or living creature. Damages to leaves or stems can occur when box is shaken, receives minor shocks or exposed to unpleasant temperatures. We only ship healthy plants from Djungel & Jazz and we do our outmost to mitigate the risk of deterioration during transport. If any of your new plants arrive with these sorts of cosmetic damages, we do not see it as a reason for a complaint. For avoidance of doubt, this section doesn’t apply to products within the categories Records or Life.

If your package has been damaged before received by you, please take a photo of the package before opening it. Please report it to us immediately at hello@djungelochjazz.se, we will then register to our delivery partner and if accepted our delivery partner will pay for a new one or a refund.

 

Personal data processing

In order to deliver a best-in-class shopping experience Djungel & Jazz needs to collect some data from you. Your submission of personal information through the store is governed by our Privacy Policy, that you can find here

 

Third-party links
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

Governing law

These Terms and conditions and any separate agreements whereby we provide you a service or product shall be governed by and construed in accordance with the laws of Sweden.

 

Changes to terms

You can review the most current version of the Terms and conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms and conditions constitutes acceptance of those changes.

 

Return address

Djungel &Jazz AB
Hökens Gata 10 
SE—116 46 Stockholm
Sweden 

Customer service
Telephone +46 (0) 8 373 999
Tuesday—Friday 11—17.00
hello@djungelochjazz.se